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Completeness: Quality for the 21st Century
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₹ 899.00 (-56%)
Crosby’s previous bestsellers–a total of 1.75 million sold–have defined the concept of quality management. Now, in this timely and accessible book, he presents a future-oriented program that adds important new elements to the basic quality-management equation. Filled with down-to-earth advice, practical case studies, and fascinating scenarios.